Our Codes

...
Consumer Code

The objectives of the Consumer Code are to provide benchmarks for the Postal and Courier Services Providers for the benefit of consumers.

...
Member Code of Ethics

Members across the industry shall continously uphold and abide by the following ethical principles that are vital to the achievement of a high standard of professionalism and ethics across the industry.

...
Complaint Handling Codes

The objectives of the Complaint Handling Code are to provide guidelines for complaints management submitted by consumers.

...
Other Codes

The objectives of the Complaint Handling Code are to provide guidelines for complaints management submitted by consumers.