Our Codes
Consumer Code
The objectives of the Consumer Code are to provide benchmarks for the Postal and Courier Services Providers for the benefit of consumers.
Member Code of Ethics
Members across the industry shall continously uphold and abide by the following ethical principles that are vital to the achievement of a high standard of professionalism and ethics across the industry.
Complaint Handling Codes
The objectives of the Complaint Handling Code are to provide guidelines for complaints management submitted by consumers.
Other Codes
The objectives of the Complaint Handling Code are to provide guidelines for complaints management submitted by consumers.